Please see our full Terms and Conditions of Supply.
Most of our products are now delivered by Palletways through the UK pallet network. Verdo Renewables Limited has arranged a really good delivery system with them, whereby the goods are taken overnight to your local depot. They will usually then contact you before delivery. They will also have a tail-lift and hydraulic trolley to make your fuel delivery as easy as possible.
If you have restricted access, please tell us so that we can ascertain what size of truck will be able to deliver to you either a 17 tonne lorry or alternatively a 7.5 tonne lorry. Please note a 17 tonne vehicle is only slightly larger than a dustbin truck and requesting delivery by a 7.5 tonne vehicle may extend our standard delivery times.
If there are other restrictions like very low overhanging trees, slope or a gravel driveway, please let us know beforehand so we can tell the delivery company.
Please be aware that delays to delivery are possible and are not within our control.
Please check your delivery carefully to ensure that nothing has been damaged during transit. When you sign for receipt of the delivery, please be aware that you are signing to say that the products have arrived in good condition. If there is damage then make sure you sign for the delivery as damaged; you will then need to let us know within three working days. As almost everyone has a phone with a camera these days, take a quick photograph of the damage and attach it to an email so we can contact our haulier. As you can imagine, a pallet that has been picked up and moved a number of times would expect to incur a little bit of scraping to some of the packaging, so we would not expect to be contacted unless the pallet has incurred significant damage.
Although the drivers are usually very helpful, please be aware that they will not unpack the pallet. The driver will have a pallet truck and will wheel the pallet up to your premises if that is a reasonable distance and if the surface allows. If you have gravel or soft surface then the driver will not be able to unload the pallet off the lorry, please check before the driver arrives to ensure there is a solid flat surface.